RETURN & REFUND POLICY

Last Updated: 2025/6/9

At Zuvanta, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

📅 Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Item must be unused and in original condition

  • Item must be in original packaging

  • Proof of purchase (order confirmation email) is required

Items that do not meet these conditions may not be eligible for a refund.

❌ Non-Returnable Items

The following items cannot be returned:

  • Final sale items

  • Personalized or customized products

  • Items damaged due to misuse

  • Products returned without prior authorization

📦 Return Process

  1. Contact us at service@zuvanta.com within 30 days of delivery.

  2. Provide your order number and reason for return.

  3. Our support team will provide return instructions and the return address (if approved).

⚠ Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

💳 Refunds

Once we receive and inspect your return:

  • You will be notified via email regarding approval or rejection.

  • If approved, your refund will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to appear on your account.

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

📦 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 7 days of delivery

  • Include clear photos of the item and packaging

We will offer a replacement or full refund at no additional cost.

⏳ Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank

If you’ve done all of the above and still have not received your refund, please contact us at:

📧 service@zuvanta.com

🚚 Order Cancellation

Orders can be canceled within 12 hours of purchase.

After this window, your order may already be processed or shipped and cannot be canceled.